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The Royal Yacht

Weighbridge, Saint Helier Jersey, JE2 3NF, United Kingdom – Excellent location - show map

Cleanliness

Value for money

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Excellent room, great view from balcony and a great location.

Nice location, nice hotel, big rooms with a terrace. Nice breakfast.

Excellent location and facilities Excellent friendly and helpful staff

Great location, staff really helpful, excellent food in restaurant

The accommodation is very central. The rooms large & comfortable

The location was fantastic. Staff in the grill were very polite as were the reception staff. Lovely wide corridor

Great Spa Good outdoor and indoor bar and restaurant Central to St Helier Two minutes from the bus station

Location, spa, facilities good. Spa massage treatment and staff lovely. Breakfast buffet very tasty.

Great spa facilities and a good spread for breakfast - liked the fact they do the eggs to order there and then.

Plenty of choice of bars and restaurants. The gym and pool were fantastic not too busy.

The Royal Yacht Reserve now

Lock in a great price for The Royal Yacht - rated 8.3 by recent guests.

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Good: 7 – 9

Passable: 5 – 7

Poor: 3 – 5

Very poor: 1 – 3

Categories:

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• Families (222)
• Couples (1035)
• Groups of friends (99)
• Solo travellers (298)
• Business travellers (290)
• Superb: 9+ (959)
• Good: 7 – 9 (642)
• Passable: 5 – 7 (148)
• Poor: 3 – 5 (40)
• Very poor: 1 – 3 (31)

You're eligible for a Genius discount at The Royal Yacht! To save at this property, all you have to do is sign in .

Well-placed in central St Helier, The Royal Yacht offers stylish rooms with free Wi-Fi, 2 restaurants and a brasserie cafe. On-site Spa Sirene includes a pool, steam room and beauty treatments. Rooms boast modern design, each featuring an LCD TV with pay movies, a safe and tea/coffee facilities. Some rooms have a balcony or terrace, whilst all rooms have a luxury private bathroom. The adult-only Spa Sirene provides therapies and treatments using Phytomer products. With a relaxing sauna, aromatherapy room and spa bath, there is also a state-of-the-art gym. For children, the hotel offers passes to Aquasplash, a pool and water slide centre that is 5 minutes' walk away. A range of shops, restaurants and galleries are in the immediate area, and the ferry terminal is 0.5 miles away. 2 sandy beaches can be reached with 5 minutes’ drive. Sirocco Restaurant serves a contemporary menu, while Café Zephyr offers outside dining. The friendly Royal Yacht also has a grill restaurant and 4 stylish bars, some with live music.

Couples particularly like the location — they rated it 9.5 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

• Indoor swimming pool
• Spa and wellness centre
• 2 restaurants
• Facilities for disabled guests
• Non-smoking rooms
• Fitness centre
• Tea/coffee maker in all rooms
• Fabulous breakfast

Property highlights

Top location: Highly rated by recent guests (9.5)

Breakfast info

Continental, Full English/Irish, Vegetarian, Vegan, Gluten-free, Buffet

Loyal customers

끖 There are more repeat guests here than most other properties.

Saved to 1869 lists

Availability

Select dates to see this property's availability and prices

Travel Sustainable Level 1

See what guests loved the most:.

Hotel surroundings

Restaurants 2 restaurants on site.

• Open for Breakfast • Lunch • Dinner • High tea
• Dietary options Vegetarian • Vegan • Gluten-free • Dairy-free
• Cuisine Grill/BBQ

Facilities of The Royal Yacht Great facilities! Review score, 8.8

• Toilet paper
• Bath or shower
• Private bathroom
• Free toiletries
• Wardrobe or closet
• Outdoor furniture
• Sun terrace
• Tumble dryer
• Electric kettle
• Refrigerator
• Nightclub/DJ
• Golf course (within 3 km) Additional charge
• Flat-screen TV
• Cable channels
• Satellite channels
• Wine/champagne Additional charge
• Kid meals Additional charge
• Special diet menus (on request)
• Breakfast in the room
• Tea/Coffee maker
• Invoice provided
• Concierge service
• Luggage storage
• Express check-in/check-out
• 24-hour front desk
• Daily housekeeping
• Ironing service Additional charge
• Dry cleaning Additional charge
• Laundry Additional charge
• Fax/photocopying Additional charge
• Business centre
• Meeting/banquet facilities Additional charge
• Fire extinguishers
• CCTV in common areas
• Smoke alarms
• Key card access
• Safety deposit box
• Designated smoking area
• Air conditioning
• Non-smoking throughout
• Ironing facilities
• Wake up service/Alarm clock
• Room service
• Open all year
• Heated pool
• Pool/beach towels
• Fitness/spa locker rooms
• Spa/wellness packages
• Spa lounge/relaxation area
• Spa facilities
• Body treatments
• Waxing services
• Facial treatments
• Beauty Services
• Hot tub/Jacuzzi
• Massage Additional charge

See availability House rules

From 15:00 to 23:00

Until 12:00

Cancellation/ prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

Children 17 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

Age restriction

The minimum age for check-in is 18

Pets are not allowed.

Accepted payment methods

Cash is not accepted The Royal Yacht accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print Need-to-know information for guests at this property

Children under 16 years old are not allowed to use the spa, including the swimming pool. The hotel does provide children’s passes for Aquasplash, a local facility that has a pool and water slides. The Aquasplash is a 5-minute walk away.

When booking 5 rooms or more, different policies and additional supplements may apply.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.

FAQs about The Royal Yacht

What is there to do at the royal yacht.

• Golf course (within 3 km)
• Swimming Pool

What type of room can I book at The Royal Yacht?

What are the check-in and check-out times at the royal yacht.

Check-in at The Royal Yacht is from 15:00, and check-out is until 12:00.

Does The Royal Yacht have a hot tub for its guests?

Yes, there is a hot tub. You can find out more about this and the other facilities at The Royal Yacht on this page.

How much does it cost to stay at The Royal Yacht?

The prices at The Royal Yacht may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

Does The Royal Yacht have a pool?

Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

What kind of breakfast is served at The Royal Yacht?

Guests staying at The Royal Yacht can enjoy a highly-rated breakfast during their stay (guest review score: 8.7).

• Continental
• Full English/Irish
• Gluten-free

How close to the beach is The Royal Yacht?

The nearest beach is just 750 yards from The Royal Yacht. All distances are measured in straight lines. Actual travel distances may vary.

Does The Royal Yacht have a restaurant on site?

• The Cabin & Grill
• Cafe Zephyr

How far is The Royal Yacht from the centre of Saint Helier Jersey?

The Royal Yacht is 650 yards from the centre of Saint Helier Jersey. All distances are measured in straight lines. Actual travel distances may vary.

The best of Saint Helier Jersey

Attractions, golf courses.

• La Moye Golf Club

Institutions

• St Helier's Town Hall
• Jersey Public Library
• Jersey General Hospital
• Elizabeth Castle
• Jersey War Tunnels

Popular areas

• Greve de Lecq

Most popular cities

• Saint Aubin
• St Lawrence

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The Royal Yacht

The Royal Yacht, Weighbridge St Helier 01534 720511

Set in the heart of vibrant St Helier , at The Royal Yacht, a truly memorable experience awaits you.

Modern decor with a cosmopolitan flair flows throughout the hotel, restaurants, and spa, complemented by tasteful nautical elements.

Whether you are celebrating something special, catching up with friends over lunch or planning a weekend getaway.

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The Royal Yacht Hotel Open

Location get directions.

• The Royal Yacht, Weighbridge Place, Saint Helier, Jersey

Description

Set in the heart of vibrant St Helier, at The Royal Yacht, a truly memorable experience awaits you. Modern decor with a cosmopolitan flair flows throughout the hotel, restaurants, and spa, complemented by tasteful nautical elements.

Whether you are celebrating something special, catching up with friends over lunch or planning a weekend getaway. With an award-winning spa and a choice of three restaurants and bars, there really is something for everyone.

All rooms are decorated and finished to a high standard with a warm modern style and facilities. Many hotel rooms have a balcony or terrace and some have views over Jersey’s St Helier harbour or charming museum courtyard.

A truly indulgent experience awaits you at the award-winning Spa Sirène. Relax and unwind in beautiful surroundings or enjoy a luxurious treatment by one of the expert therapists.

Gold rooms offering a warm modern style of decor with air-conditioning, television, telephone, hairdryer, tea and coffee making facilities, WiFi, mini-bar, safe, DVD/CD player and 24 hour room service.

selection of bars – The POSH bar

The Cabin and The Drift with music at the weekends

al fresco casual dining at Cafe Zephyr

fine dining in restaurant Sirocco

roof terrace

luxury Spa Sirene

indoor vitality swimming pool

thermal couches

relaxation room

To check availability and up to the minute prices for the Royal Yacht Hotel, please contact us through the Contact Us page or email [email protected]

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Royal Yacht Hotel

St. Helier, Jersey

• Full Review
• Great location on the harbor
• Luxurious modern rooms, many with balconies
• Large spa with steam room, sauna, and salt room
• Indoor pool and whirlpool
• Fine-dining restaurants and popular bars
• Tasting room in the wine cellar
• Meeting rooms with outdoor balconies
• Modern fitness center
• Free Wi-Fi and breakfast
• Modern addition is at odds with its historical surroundings
• Noise from bars and taxi stand outside
• Standard Rooms are small

Bottom Line

The Royal Yacht Hotel is nearly as posh as it sounds, located right on the waterfront in St. Helier with a view of the harbor. Despite the luxe spa and exclusive atmosphere, the newer glass-heavy additions and wild interior decor make it look over designed, especially in the context of its neighbors. Still, with its modern rooms and stylish, popular restaurants, it fares well when compared with other upscale hotels in the area. The rates are generally higher than those at the nearby Pomme d'Or, but the Royal Yacht Hotel has a spa, pool, sauna, and whirlpool on-site, along with private balconies. It tends to be a hot spot for business travelers and party-goers, which creates a late-night mix that can get raucous. 

Hotel & Amenities Photos

Platinum room.

Restaurants and Bars

Silver Basic Room

Gold Deluxe Room

Fitness Center

Oyster hotel review, nautical pomp washed in neon club lighting.

A newer addition of wavy glass-fronted balconies abuts the original Royal Yacht Hotel building in a pairing that seems at war, but the hotel still bustles with business travelers year-round. Local residents and leisure tourists also flock to the cool bars and restaurants, making the carnival of printed upholstery and colored mood lighting on the ground floor a St. Helier social hub.

Overlooking St. Helier marina

The hotel is located on the water, just a short walk from St. Helier marina and close to many shops, restaurants, and bars, as well as the Maritime Museum. The waterfront gardens are nearby, and all the island's best shopping and cafes are within easy walking distance, as are such notable attractions as the Victorian-era Central and Beresford indoor markets, the Jersey Museum, and Jersey St. Saviour's Church.

Range of sizes with modern decor

Playing on the hotel's nautical theme, the stylish rooms combine a chic decor with copious amounts of natural wood. Tiered categories range from Silver and Gold to Platinum Rooms, all with satellite flat-screen TVs, air-conditioning,  electric tea makers, and minibars. Cream and white, with touches of blue, complement the partial parquet walls and wood furniture. Silver Rooms are on the small side, with Gold Rooms giving more space to the small work desks and sitting area. Gold Deluxe Double Rooms have either an extra living room space, or a balcony. The larger Platinum Rooms have a large balcony overlooking St. Helier harbor. The bathrooms are modern, with subtle lighting, walk-in showers, and toiletries; some have separate soaking tubs.

Popular bars and restaurants with outdoor patios, indoor pool, full-service spa, free breakfast

Like an indulgent cruise ship, the Royal Yacht Hotel is home to three restaurants and three different bars that draw locals in every weekend. The flagship restaurant, Sirocco, serves British cuisine with a modern flair, while Cafe Zephyr has a brasserie menu with a focus on seafood. Both have outdoor patio seating. The Grill focuses on steak and wine, with lunches that are a big hit with the business crowd. The tiny P.O.S.H Bar's cigars and Champagne menu is as nouveau as The Cabin, with it's exposed wooden timbers, is timeless. The Drift Club in the back of the hotel, which becomes a scene on the weekends with live entertainment and DJ's, keeps revelers going late into the night. There's also a small wine tasting room in The Cellar, which can be booked for private functions for up to six people, and the hotel has a number of modern meeting rooms, including a conference hall that can accommodate up to 300 attendees.

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Business Center

Dry cleaning, free breakfast, kids allowed, meeting / conference rooms, poolside drink service, rental car service desk onsite, room service, separate bedroom / living room space, tennis court.

Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.

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Weighbridge, St Helier, Jersey     T: +44 (0) 1534 720511

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For any occasion you can imagine

A venue that’s happy to be, whatever you want it to be ….

The Royal Yacht is a venue with real style and personality, where technology is coupled with flexibility and flavoured with a sense of fun. Our award-winning Events Team can assist with any occasion you can imagine, from a wedding fayre to a fashion show or Christmas office party.

Venues 

Discover our event spaces. A venue that is happy to be, whatever you want it to be…

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Impressive business at The Royal Yacht. State of art technology coupled with 1st class service…

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Celebrating Special Moments is our speciality. Make memories at The Royal Yacht…

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The Royal Yacht

Weighbridge, Saint Helier, JE2 3NF, United Kingdom

Enter your dates to view today's low rates and promotions.

Check Rates

Rooms & Rates

Gold Twin Room

Room amenities, details, and policies

This room features an private bathroom with slippers, bathrobe and hairdryer, a mini-bar and a flat-screen TV with satellite channels.

• Room Service
• 24 hour front desk
• Fitness Center
• Hot Tub or Spa
• Swimming Pool - Indoor
• Masks are available to guests
• Swimming Pool - Outdoor
• Contactless check-in and check-out are available
• Guests are provided with free hand sanitizer
• Social distancing measures are in place
• Non-Smoking Facility
• Business Center

Gold Double Room

A spacious room with stylish furniture.

This room can accommodate a maximum of 2 people. it cannot accommodate extra beds or additional guests.

Gold Deluxe Double Room

Rooms featuring either a lounge area or a terrace with courtyard views.

Platinum Double Room

Large room with balcony overlooking St Helier harbor, with a seating area.

Silver Small Double Room

This simple, air-conditioned room features free WiFi, an private bathroom and a flat-screen TV.

This room can accommodate a maximum of 2 people. It cannot accommodate extra beds or additional guests.

The room is located in the original building and is accessed via a staircase.

Platinum Double

Platinum Double is 355 square feet and includes a king-size bed 150-183 width plus balcony.

Deluxe Queen Bed

Gold Deluxe Double

Gold Deluxe Double is 312 square feet and includes a queen-size bed 150-154 width plus terrace.

Standard Double Room

The unit has 1 bed.

Gold Twin is 280 square feet.

Superior Double Room

Room Deluxe

find available rooms

About The Royal Yacht

Well-placed in central St Helier, The Royal Yacht offers stylish rooms with free Wi-Fi, 2 restaurants and a brasserie cafe. On-site Spa Sirene includes a pool, steam room and beauty treatments. Rooms boast modern design, each featuring an LCD TV with pay movies, a safe and tea/coffee facilities. Some rooms have a balcony or terrace, while all rooms have a luxury private bathroom. The adult-only Spa Sirene provides therapies and treatments using Phytomer products. With a relaxing sauna, aromatherapy room and spa bath, there is also a state-of-the-art gym. For children, the hotel offers passes to Aquasplash, a pool and water slide center that is 5 minutes' walk away. A range of shops, restaurants and galleries are in the immediate area, and the ferry terminal is 0.5 miles away. 2 sandy beaches can be reached with 5 minutes’ drive. Sirocco Restaurant serves a contemporary menu, while Café Zephyr offers outside dining. The friendly Royal Yacht also has a grill restaurant and 4 stylish bars, some with live music.

Frequently Asked Questions

The property is located at Weighbridge in Saint Helier.

Prices vary based on dates and availability. Select the dates of your stay above to find the best price on all available rooms.

Yes, this hotel has an indoor pool as well as an outdoor pool for guests to enjoy, along with other amenities. Please see the hotel description above for more information.

Yes, this hotel does have at least one on-site restaurant to enjoy during your stay. Room service is also available should you prefer meals from the comfort of your room. Check out the hotel description above to learn more about the dining options available at The Royal Yacht.

Breakfast may be available at The Royal Yacht, and may come free with your room, depending on your selection. Please check for dates and room availability above to see what's included with your stay.

Guests at The Royal Yacht can enjoy wide range of amenities such as:

• indoor swimming pool
• outdoor swimming pool
• fitness center or gym

Check out the hotel description above to learn more about the amenities available during your stay.

Families can enjoy kid-friendly amenities such as a indoor swimming pool and outdoor swimming pool during their stay. Check out the hotel description above to learn more about the family-friendly amenities available during your stay.

We offer a wide variety of rates on The Royal Yacht. Discounted rates are available throughout the year, depending on your travel dates. Search for your dates above and we'll show you our lowest prices.

By logging into our site using the login banner above, you'll receive an instant discount of 5% on your booking today with no limit to how much you can save. Log in, claim your promo code, select your dates and room and apply your code at checkout.

The Royal Yacht Weighbridge, Saint Helier , JE2 3NF, United Kingdom

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The Royal Yacht

St helier, jersey.

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The Royal Yacht Jersey - The Royal Yacht

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• The Royal Yacht

The Royal Yacht Jersey

My husband and I have just returned from a trip to Jersey staying for the first time in the Royal Yacht hotel. Having visited Jersey on 14 different occasions this was our worst ever visit. Our first choice hotel will always be the Pom D’Or but unfortunately we could not get in so thought we would try the Royal Yacht. Never ever again. We arrived on the afternoon of the 14 October at the hotel and told our room was not ready. I answered ok we will wait. There are only 4 armchairs in reception so no where really to sit and wait and we not advised where in fact we could wait. Within 5 minutes we were told that the room was in fact ready. The receptionist gave us a map of the hotel explained things far too fast and we could not understand really what he was saying. We were not asked if we needed help getting to our room so I struggled on my own with one case and 2 hand luggage bags ( my husband is disabled with Parkinson’s so cannot help me) We got to the room let ourselves in and the room was quite dark. We were facing a wall with other windows from other rooms. We had not been told to place the door key in the mechanism on the wall we had to work that out for ourselves! After unpacking we went... My husband and I have just returned from a trip to Jersey staying for the first time in the Royal Yacht hotel. Having visited Jersey on 14 different occasions this was our worst ever visit. Our first choice hotel will always be the Pom D’Or but unfortunately we could not get in so thought we would try the Royal Yacht. Never ever again. We arrived on the afternoon of the 14 October at the hotel and told our room was not ready. I answered ok we will wait. There are only 4 armchairs in reception so no where really to sit and wait and we not advised where in fact we could wait. Within 5 minutes we were told that the room was in fact ready. The receptionist gave us a map of the hotel explained things far too fast and we could not understand really what he was saying. We were not asked if we needed help getting to our room so I struggled on my own with one case and 2 hand luggage bags ( my husband is disabled with Parkinson’s so cannot help me) We got to the room let ourselves in and the room was quite dark. We were facing a wall with other windows from other rooms. We had not been told to place the door key in the mechanism on the wall we had to work that out for ourselves! After unpacking we went out for a meal came back a couple of hours later went to the room. My husband’s condition requires that he rests several times a day. We were met with a serious level of very loud noise from what I can only describe as some kind of disco!!! The noise did not stop until 1.45 am that was when we got to go to sleep. On Sunday morning I went to reception to check if that noise was every night. “Oh no madam only Friday and Saturday “. I wasn’t asked why or what was the problem then just ignored as he passed on to someone else. There was no hand rails in the shower so I had to assist my disabled husband every morning. The towels were so small they were more like hand towels. Our room was made up twice across the whole week. When we went out each morning there were room staff in the corridor and I asked very politely can you make our room up whilst we are out? On 3 occasions it was never done and on the Friday there was a knock on the door at 15.45 asking if she could tidy the room!! I said no as my husband was sleeping. Food was incredibly expensive in the grill restaurant, we tried to find the cabin restaurant but even the staff directed us wrongly. We thought we would try the Zephyr restaurant. The bar area was heaving with business people and the noise was horrendous. We went to the inside part shown to a table and a waiter came and gave us the menu. She asked would we like some water whilst we look at the menu I said yes please and she brought us a bottle of water. After looking at the menu we saw that every meal included chilli in some form or another. We do not eat chilli or spices so I said to my husband let’s go elsewhere. We said to the waiter that unfortunately there was nothing on the menu that suited us and we got up to leave. Because she had opened the bottle of water she said I owed £4 !!! I paid and walked out. OMG £4 for a bottle of water. She should have asked me tap or a bottle surely. It is safe to say we will never stay at the Royal Yacht ever again or recommend it to anyone. We will however stay at the Pom D’Or every time we go to Jersey. More

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Our overall experience here was of quality and friendly customer service. On arrival we noted that the reception staff were attentive and explained in detail the Hotel’s facilities. We were too early for check in so they took our bags and arranged for them to be put into the room. When we did get into the room, it was clean and well appointed, with a genuine feel of being in a yacht cabin. There was tea, coffee and biscuits and a mini bar available. The bed was comfortable, as were the chairs. The balcony was pleasant; the only down side being the very very limited view of the harbour - rather than the Museum roof. Our only other problem with the room was the sliding door into the bathroom. It was so stiff that it was almost immovable for me and completely impossible for my wife to open or close. On the first morning, I informed the lady in charge of the housekeeping but sadly nothing was done about it. We booked breakfast as part of the package. Generally this was good given that it was a buffet. The food all seemed to be good quality and consisted of sausages, bacon, mushrooms, beans and hash browns. Eggs were prepared to order, which was a nice fresh touch. Continental breakfast was also an option, as was fresh fruit and curds, yoghurts etc. unfortunately, on the second morning I decided to try the Jersey curd to start: it tasted ok but as I finished it I noticed that the use by date was 6 days out of date!!! I informed the restaurant Manager who told me he would be writing a report about it. Needless to say I left the curds out for the remainder of our stay. Only other quibble was that on the last 2 mornings we had to ask for fresh toast as on both it was stone cold. On a lighter note, we tried their grill restaurant and have to say that everything was first rate. We had Jersey oysters with vinegar, onions and tobasco - fresh ad utterly delicious. My wife had lamb chops and jersey potatoes for main and I had Caesar salad with chilli king prawns on the side. Again, all fresh and well presented and, with a bottle of wine and drinks, was really good value. We both agree that we would go to the Royal Yacht again. Thanks to all the staff for their welcome and friendliness.

I've been a regular visitor to The Royal Yacht for many years now, and as you can see from my previous reviews have always been really impressed by the hotel and its co-located bars and restaurants. Unfortunately, after my latest visit I don't feel that I will be returning. The rooms have comfortable beds, AC, and wide-screen TVs, but they feel stuck in the 90's and are now a little tired for the premium price charged. Food wise, previously I would have said there is no need to venture further as the hotel has a selection of excellent restaurants on site. The restaurants are still there but even since my previous visits at the start of the year have raised their price to the point it no longer feels value for money (now approx £15 starter, £30 main). Service is another pain point. We found across the hotel the service a let down. Lengthy waits to place an order, similar long time to get what you've ordered (35mins for a cup of tea in deserted cafe zephyr), not checking if your food order is edible, to dismissive reception staff. All little things, but coupled together along with a previous knowledge of what the hotel was, makes for a very disappointing stay.

I have to start by saying Jersey is wonderful, the people, the food and the weather was particularly lovely for October. There was no hot water for the full four nights, 5 days days we stayed. No fault of the hotel as the gas was off on the whole island. We have stayed on Jersey 6 times and previously stayed in a brilliant hotel very close to this one. We chose the Royal Yacht for a change as it always seemed get favourable reviews. We chose a Gold Double room for a birthday we celebrated whilst there, expecting something special. We were shown to room 213 and it was very dark, we had to have lights on when in the room. See photos of the view from the balcony. A huge wall towered above leaving a small gap to peer out. The room was kitted out for disabled travellers which we are not, the bathroom had all the aids, assistance bars round the toilet and over bath, alarm pulls etc. unless of course they are all the same? We were offered alternative rooms, that were no better. Apart from one which was overlooked and no different, same size and they wanted an extra £80 for the privilege, so we declined. The room itself was kept clean, and the breakfast and service was very good. Room was very hot at night and the air conditioning unit was noisy and not very effective. Also boiling the kettle for hot water to wash, tripped the electrics, which, to be fair was fixed quickly. Just dissapointed that the hotel made no attempt to cater for guests to perhaps go somewhere for a hot shower. Or perhaps a little gesture of a free drink or any other small good will gesture to compensate for the lack of comfort, which we had paid for. Sorry to say but will not return to The Royal Yacht for accommodation and will stay at our previous choice of hotel for future visits to Jersey.

Subject: Disappointing Experience Due to Lack of hot water and Unfulfilled Requests Dear Royal Yacht Hotel Management Team, I hope this email finds you well. I am writing to express my deep disappointment with my recent stay at The Royal Yacht Hotel, which took place from 7/8 October 2023. While I understand that certain circumstances can be beyond your control, I believe that there were opportunities for the hotel to make our experience more tolerable, which regrettably were not acted upon. Moreover, I would like to bring to your attention two additional issues that further impacted our stay. Firstly, upon check-in, I requested a fan for our room due to personal preference and comfort. This request was acknowledged but not fulfilled during our stay. It is disheartening when a guest's requests are acknowledged but not followed through, as it implies a lack of attention to detail and customer service. Secondly, I had emailed the hotel a few days prior to our arrival, specifically requesting separate beds in our room to ensure a comfortable stay for both myself and my companion. Unfortunately, this request was also ignored, and we were provided with a room that did not meet our specified needs. This oversight created additional inconvenience during our stay. I understand that the gas problem on the island was beyond the hotel's control, and I appreciate your explanation for the lack of hot water in our room and the Spa. However, it was the hotel's response to this issue, as well as the failure to address my initial request for a fan and my prior request for separate beds, that has led to my overall disappointment. I believe that, despite the external circumstances, The Royal Yacht Hotel had the opportunity to make our stay more comfortable and to demonstrate a commitment to customer satisfaction. It was disappointing to find that there was zero form of compensation offered to guests inconvenienced by the hot water issue. Even a small gesture, such as a complimentary drink or a discount at the bar/restaurant, would have gone a long way in acknowledging the inconvenience we faced. As a guest, I value the hospitality and service provided by the establishments I choose to stay in. Unfortunately, my recent experience at The Royal Yacht Hotel did not meet the standards I expected. I believe that it is crucial for businesses to demonstrate their commitment to customer satisfaction, even in challenging circumstances. I hope you understand my disappointment and take this feedback as an opportunity to improve your guest experience, especially in times when unforeseen issues may arise. I look forward to hearing from you regarding this matter and hope that you will consider addressing these concerns. Thank you for your attention to this matter, and I hope that my future experiences at The Royal Yacht Hotel will be more pleasant.

I stayed at The Royal Yacht for two nights while in Jersey for business. It's my second stay, the last being in 2012! The hotel is well located and an easy walk to everywhere in the city centre. The rooms are spacious and well-appointed. Mine had a pleasant balcony area. The decor is a little dated now but still clean and comfortable. The bar area was busy most days, but the service was good. The reception staff were outstanding and had an excellent memory for names and guests. Check-in was fantastically fast and efficient. The breakfast location, especially the outdoor area was great, as was the breakfast service and offering.

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Email address for The Royal Yacht Hotel - St. Helier Forum

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Wonder if anyone can help?

We are staying at the Royal Yacht Hotel for our 30th wedding anniversary next month and I emailed the hotel reception a few days with a couple of questions concerning our stay and have as yet had no response.

Is there a main email address I can use?

Many thanks

2 replies to this topic

It is probably the one you used i.e. [email protected]

You are probably better off 'phoning them and speaking to someone who can answer your questions:

01534 720511

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Spa sirène at the royal yacht.

In the heart of the busy town of St. Helier within The Royal Yacht lies the award winning Spa Sirène, a haven of tranquillity, beautiful surroundings and true indulgence. A stay at The Royal Yacht is not complete without a visit to our award-winning Spa Sirène.

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Price: £45 - £265

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Spa Sirène has been carefully designed to help you forget all your worries and immerse yourself in relaxation. With a vast array of treatments ranging from the more traditional to those that are unique to us, you will be spoilt for choice. We also invite you to take advantage of our many spa facilities to complement your treatment. These include vitality pool, Swedish sauna, aromatherapy steam room, salt steam therapy and experience showers. For the more energetic we have a fully equipped gym.

We are open all year round.

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Spa Sirène Weighbridge Jersey St. Helier JE2 3NF